Our Complaints Process
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Our Complaints Procedure
At Mells Energy Ltd, we are committed to delivering a high standard of service to every client. If you are unhappy with any aspect of our service, we encourage you to contact us as soon as possible so we can investigate and resolve the matter quickly and fairly.
Your feedback helps us improve and maintain the quality our clients expect.
How to Make a Complaint
You can submit your complaint using any of the contact methods below:
Telephone: 07454763313
Email: complaint@mellsenergyltd.com
Address: 43 Rockhampton Street, Manchester, England, M18 8UP
Please include your company name, contact details, and a brief description of the issue so we can assist you faster.
How We Handle Complaints
✔ Your complaint will be assigned to a dedicated account manager
✔ We will acknowledge your complaint within 1 working day
✔ A full review will be carried out promptly
✔ We aim to provide a resolution within 5–7 working days
✔ You will receive regular updates throughout the process
✔ All complaints are recorded to improve our service standards
Our goal is to resolve every issue quickly, fairly, and professionally.
Our Commitment to Resolution
We take every complaint seriously. If something has gone wrong, we will investigate thoroughly, explain what happened, and take appropriate corrective action. Where necessary, we will offer a clear solution and ensure steps are taken to prevent the issue from happening again.
Escalation Process
If you are not satisfied with the outcome of your complaint, you may request for the matter to be escalated to a senior manager for further review. We will reassess your case independently and work with you to reach a fair resolution.
We are committed to ensuring every client feels heard and supported.